At ROKEN TV, customer satisfaction is important to us. Please read our refund policy before purchasing a subscription.
Free Trial
We recommend trying our free trial (when available) to ensure the service meets your expectations before purchasing a subscription.
Activation
Subscription details are delivered shortly after your order is confirmed. Most subscriptions are activated within 5–7 minutes, although activation times may occasionally vary.
Refund Eligibility
Due to the digital nature of IPTV subscriptions, refunds are generally not available once a subscription has been activated.
If your subscription has not yet been activated, please contact our support team as soon as possible. Refund requests will be reviewed on a case-by-case basis.
Technical Support
If you experience any setup or technical issues, our support team is available to help you. We will work with you to resolve any problems as quickly as possible.
Subscription Changes
For eligible long-term subscriptions, we may offer package changes or upgrades where possible. Please contact our support team for assistance.
Contact Us
If you have any questions regarding this Refund Policy, please contact us through WhatsApp or email. Our team is available to assist you.